Privacy Policy

Please read this Privacy Policy carefully and in its entirety before using https://holmanplumbingca.com/. By accessing or using this Website, you agree to this Privacy Policy.

1. Introduction

At Holman Plumbing (“we,” “our,” or “us”), we respect your privacy and are committed to protecting it through our compliance with this Policy. This Policy describes the types of information we may collect from you or that you may provide when you visit our website, use our webforms, or engage our Residential and commercial plumbing, sewer, and water heater services in Sonoma County. (collectively, the “Services”).

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at [email protected] or (707) 495-5002.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

2. Scope and Application

Our Privacy Policy is designed to protect the personal information of all our stakeholders, including website visitors and customers. Whether you are just browsing our website https://holmanplumbingca.com/, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This Policy outlines our practices and your rights related to personal information.

3. Information We Collect

We collect information from and about users of our Services, including:

  • Personally Identifiable Information (PII): We may collect your Name, phone number, email, address only when provided by users through our forms.
  • Technical Data: IP addresses, browser types, and usage details collected automatically through cookies and web beacons.
  • Payment information: Holman Plumbing employs third-party service providers to collect, process, encrypt and store payment information, meaning sensitive financial data never touches or is stored by Holman Plumbing.

4. How We Collect Information

We collect this information:

  • Directly from you: When you fill out a form, or correspond with us via email or phone.
  • Through First-Party Tools: We use Google Analytics, Call Rail, CrazyEgg to better understand user behavior and to improve your user experience and track site performance.
  • Through Third-Party Tools: We use Jobber as our client intake and relationship management software to enable us to contract and render services.

5. How We Use Your Information

We use the information we collect to:

  • Provide timely support and respond to inquiries or service requests.
  • Conduct necessary business operations, such as account management and customer satisfaction.
  • Enhance user experience and satisfaction on our platform by understanding customer behavior, needs and preferences.
  • Improve our products and services to meet the evolving demands of our users.
  • Analyze website performance and reach.
  • Resolve disputes, troubleshoot problems, and enforce our agreements with you, including our Terms of Service and this Privacy Policy.

Your privacy is our priority. We process your personal information transparently and in accordance with your preferences and applicable privacy laws. We are committed to ensuring that your data is used solely for the purposes for which it was collected and in ways that you have authorized.

6. Cookies and Tracking Data

We use cookies from Google Analytics, Call Rail, CrazyEgg, WordPress, and Cookie Consent to track website performance, analyze user behavior, log user consent, distinguish between human and bot traffic, make changes to our website, and for call-tracking functionality. The following categories of data are collected pending user consent:

  • Statistics
  • Marketing
  • Necessary

Users can view the individual cookies in each of these categories by selecting “Show details” on the Cookie Consent banner on our Website. Users can also opt-out through the Cookie Consent banner on our website, and choose “Do Not Sell or Share My Personal Information.”

Your choices and consent:

Upon your first visit, our website will present you with a cookie consent banner, where you can:

  • Accept all cookies: Consent to the use of all cookies and tracking technologies.
  • Reject non-essential cookies: Only essential cookies will be used to provide you with necessary website functions.
  • Customize your preferences: Choose which categories of cookies you wish to allow.

Changes to Our Cookie Use:

We may update our use of cookies and tracking technologies to improve our services or comply with legal requirements. We will notify you of any significant changes and seek your consent where necessary.

For more detailed information about the cookies we use, their purposes, and how you can manage your preferences, please select “Show details” on our Cookie Consent banner.

Should you have any questions or concerns about our use of cookies and tracking technologies, please do not hesitate to contact us at [email protected] or (707) 495-5002. Your privacy and the integrity of your personal data are of utmost importance to us.

7. Disclosure of Your Information

We do not sell or trade your personal information to outside parties. We do not share your personal information for cross-context behavioral advertising. We may disclose personal information:

  • To comply with any court order, law, or legal process.
  • To protect the rights, property, or safety of Holman Plumbing, our customers, or others.

8. Data Security

We have implemented measures designed to secure your personal information from accidental loss and unauthorized access. However, the transmission of information via the internet is never 100% secure; any transmission is at your own risk.

Data storage:

Personal information: All personal information received through our forms is processed by WordPress in secure servers located in the following locations: United States. That information is then delivered to us so that we may contact you regarding the services requested. We use Gmail to process and store personal information for the purpose of contacting our customers regarding requested services. Once we have received adequate information regarding your request, we use Jobber to prepare and provide our services. Jobber uses your personal information to deliver the requested services and stores data for as long as is necessary to render those services.

Cookies and Tracking Technologies: We use Google Analytics to process and store tracking data, which employs a data retention period of 14 months. We use CallRail to track incoming phone calls to see how many new phone leads we are receiving. Per their Privacy Policy, CallRail stores this information for 25 months.

Payment information: All payment information occurs within Jobber’s infrastructure, which ensures payment information is encrypted and secure by using Jobber as their payment processor. The system uses tokenization, multi-factor authentication and strong encryption, meaning sensitive financial data never touches or is stored on our own servers, mitigating risk. Users can choose to have Jobber “save” their payment information for future use, but it is securely stored within the payment processor’s vault, not by us.

Data protection measures:

  • Access control: Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.
  • Encryption: To protect data during transfer and at rest, we employ service providers with robust encryption technologies, including but not limited to tokenization, multi-factor authentication and strong industry-standard encryption.
  • Vulnerability Management: We work exclusively with service providers who employ extensive vulnerability management to protect and safeguard the sensitive personal information of our customers.
  • Employee Training: We train our employees to properly handle sensitive personal information in accordance with any and all applicable laws.
  • Incident Response Procedures: If we have been made aware of a data breach including your personal information, we will contact you within 60 days to disclose what data was compromised, steps taken to rectify the breach and recommendations regarding the safeguarding of your information.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We apply the following retention periods:

  • Personally Identifiable Information (PII): until deletion, limitation or correction is requested by the user.
  • Technical Data (IP addresses, browser types, and usage details collected automatically through cookies and web beacons): for 14 months per Google Analytics data retention period.
  • Phone Numbers and Voicemails: CallRail analyzes, tracks and stores data regarding incoming phone calls, including voicemails left by users, for 25 months per their Privacy Policy’s data retention period.

10. Children Under the Minimum Age

Our Services are not intended for children under 13 years of age. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. Any children under that age are not permitted to enter personal information on our site. If we learn we have collected such information without parental consent, we will delete it immediately. If you believe that we may have collected personal information from a child under that age without parental consent, please contact us immediately at [email protected] or (707) 495-5002.

11. Non-Discrimination Statement

We are committed to ensuring that you are not discriminated against for exercising your privacy rights. Consistent with applicable law in California, Holman Plumbing will not:

  • Deny you goods or services for exercising your rights.
  • Charge you different prices or rates for goods or services, including through the use of discounts or other benefits, or imposing penalties.
  • Provide a different level or quality of goods or services to you.
  • Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer certain financial incentives permitted by applicable law that can result in different prices, rates, or quality levels.

12. Your Rights and Choices

  • Access, Delete, Limit, or Correct Your Information: You may contact us through our forms or directly reach us via phone at (707) 495-5002 or via email at [email protected] to request access to, correct, or delete your personal information.
  • Cookies: You can set your browser to refuse cookies, though some parts of our site may not function properly as a result.
  • Opt-Out: You can opt-out of cookie/tracking use, as well as the selling and/or sharing of your personal information.

13. State Privacy Rights

If you are a California resident, you have specific rights under applicable state privacy law, including the right to request information regarding the disclosure of your personal information to third parties for marketing purposes. To request such information, please contact Holman Plumbing via mail at (707) 495-5002, via phone at (707) 495-5002, or via email at [email protected]. Holman Plumbing will respond within 60 days following receipt of your request.

To appeal a decision we may make regarding your request, please contact us within 60 days of receiving our response by submitting your request through the forms on our website or by email at [email protected] or by phone at (707) 495-5002. In your appeal request, please include your original request, the date of our response, and a brief explanation of why you believe our decision was incorrect.

Notice Scope: Certain requirements under applicable state privacy law are subject to statutory thresholds that Holman Plumbing does not meet. Accordingly, our adherence to one or more of those standards represents a courtesy to our users and is not legally required. If our status changes, we will update this notice.

To learn more about your privacy rights in your state, visit California Privacy Authority.

A. Individual Rights

Applicable state privacy law provides residents specific rights regarding their personal information, additional to what has been described above.

B. Right to Know

You may request that we disclose to you what personal information we have collected, used, shared, or sold about you, and why. Specifically, you may request the disclosure of:

  • The categories of personal information collected.
    • Holman Plumbing collects PII: Name, phone number, email, address, only when provided through our forms.
    • Holman Plumbing collects Technical Data: IP addresses, browser types, and usage details collected automatically through cookies and web beacons.
  • Specific pieces of personal information collected.
    • Our intake/CRM software, Jobber, collects name, address, phone number, email, IP address, browser types and usage details collected, in addition to payment information where applicable.
    • Our phone provider, CallRail, collects phone number and caller identifiers provided through the carrier, as well as voicemails left by users and other call data.
    • Our email provider, Gmail, collects IP address, browser types and user details.
    • Our website host, WordPress, collects IP address, browser types and usage details through our forms.
  • The categories of sources from which we collected personal information (directly from you; first-party tools; third-party tools).
  • The purposes for which personal information is used (see Section 5).
  • The categories of third parties with whom personal information is shared (see Section 7).
  • The categories of information disclosed to third parties.
    • We disclose the following PII to our service providers: Name, phone number, email, address.
    • We disclose the following Technical Data to our service providers: IP addresses, browser types, and usage details.

C. Right to Delete

You may request that we delete personal information we have collected about you.

D. Right to Correct

You may ask us to correct inaccurate information that we have about you.

E. Right to Limit

You can request us to only use your sensitive personal information (for example, your email or phone number) for limited purposes, such as providing you with the services you requested.

F. Right to Opt-Out

Holman Plumbing does not sell or share personal information. In case your data is sold or shared you can make use of your right to opt-out of the sale or sharing of personal information by submitting your request through the forms on our website.

G. Right to Non-Discrimination

You have the right to be protected from discrimination for exercising your rights.

H. Submitting Requests

You may submit your request by sending an email to [email protected] or by phone at (707) 495-5002. We will compare the information you submit with our records to verify your request, then respond in accordance with the requirements.

I. Children Under the Minimum Age

Holman Plumbing recognizes the importance of protecting the privacy of minors. We do not knowingly collect or disclose the personal information of children under 13. If a child under that age has provided us with personal information, we ask that a parent or guardian contacts us by email at [email protected] or by phone at (707) 495-5002.

J. Sensitive and/or Biometric Data

We only process sensitive personal data with your prior consent and only for specific purposes that are clearly disclosed at the time of collection. You may withdraw your consent at any time by submitting your request through the link on our website or by email at [email protected].

14. General Data Protection Regulation (GDPR)

At Holman Plumbing, we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Below is an overview of your rights and how you can exercise them:

  • Right of access (Art. 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.
  • Right to rectification (Art. 16 GDPR): If you believe any personal information we hold about you is incorrect or incomplete, you have the right to request its correction or completion.
  • Right to erasure (‘right to be forgotten’) (Art. 17 GDPR): You have the right to request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
  • Right to restriction of processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal information under certain conditions.
  • Right to data portability (Art. 20 GDPR): You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another controller.
  • Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal information, under certain conditions, including processing for direct marketing.
  • Right to withdraw consent (Art. 7(3) GDPR): Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
  • Right to lodge a complaint (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing violates applicable data protection laws.

To exercise any of these rights, please contact us at [email protected] or (707) 495-5002. We will respond within the timeframes stipulated by applicable data protection laws. In some cases, we may need to verify your identity to ensure the security of your personal information.

15. Links to Other Websites

Our service may contain links to third party websites or services that are not owned or controlled by Holman Plumbing.

Holman Plumbing has no control over and assumes no responsibility for the content, Privacy Policies, or practices of any third party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Holman Plumbing shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party websites or services.

We strongly advise you to read the terms and conditions and Privacy Policies of any third party websites or services that you visit.

16. Changes to Our Privacy Policy

We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will provide at least 30 days notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our service.

17. Contact Information

To ask questions or comment about this Privacy Policy, contact Holman Plumbing via mail at (707) 495-5002, via phone at (707) 495-5002, or via email at [email protected].

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